Four African airlines have been recognized for their performance in varied categories at the Skytrax 2017 World Airline Awards which was held at the Paris Air Show in France.
Launched in 1999, the Awards are a global, annual airline customer satisfaction survey voted by travellers across the world. They are held in high esteem for clarity of process and independence as found by the UK advertising authority (ASA) in 2015.
Receiving the award for the Best Airline in Africa, Ethiopian Airlines Group CEO, Tewolde GebreMariam said, “This is a very strong testimony that in line with our vision 2025, our heavy investment in customer service, Human Resource Development, modern fleet, infrastructure and ICT has resulted in the desired customer delight which is expressed by the strong vote of confidence in the global survey.”
Ethiopia’s national airline recently ordered 10 additional Airbus aircraft buoyed by a December 2016 $159 million financing package from the African Development Bank (AfDB) to finance its expansion plan which includes modernizing its fleet.
South African Airways was voted Best Airline Staff in Africa, an award which Ethiopian has previously won twice; while Morocco’s flag carrier Royal Air Maroc was voted the Best Regional Airline; and fastjet won the Best Low-Cost Airline in Africa Award.
Despite the no-fly ban on Qatar by Saudi Arabia, Bahrain, the United Arab Emirates and Egypt as a result of the diplomatic spat in the Gulf, Qatar Airways won the 2017 World’s Best Airline Award and enjoyed further success by winning awards for the World’s Best Business Class, the World’s Best First Class Lounge and as the Best Airline in the Middle East.
“For Qatar Airways to be named the World’s Best Airline particularly at this critical point in time, is a significant testimony of our passengers’ belief and trust in our unwavering commitment to deliver only the best,” Qatar Airways Group Chief Executive, Akbar Al Baker said.
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